Challenging clients are part of the design business, but that doesn’t mean they need to derail your workflow—or your peace of mind.
In this episode, Terri Taylor shares insights from decades of experience navigating high-pressure client relationships. From angry couples and no-show contractors to clients who vanish mid-project and reappear with urgent demands, Terri walks you through the strategies that will keep you calm, grounded, and in charge.
Learn how to handle the tough conversations, protect your profit margins, and set crystal-clear expectations from day one.
Topics We Cover in This Episode:
- The emotional toll of high-conflict clients—and how to protect your wellbeing
- Setting firm but kind boundaries with indecisive or dramatic clients
- How to structure your contract to handle ghosting, delays, and decision fatigue
- When (and how) to fire a client with grace
- Why your confidence builds when you stand firm on policies
📌 Resources Mentioned:
🔗 Additional Resources:
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