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Episode 33: How to Handle Challenging Clients

Episode 33: How to Handle Challenging Clients

How do you handle clients who are difficult to work with?

A lot of business owners dread facing challenging clients because they don’t know how to handle them professionally while still sticking to their boundaries. It’s not fun dealing with challenging clients, but it does happen, so let’s talk about it.

In this episode, I’m covering things like when to walk away from a situation, how to end a job that’s dragging on, how to communicate additional fees, and when to say no. I’m sharing my most effective solutions so that next time you face something like this, you’ll know exactly what to do.

Topics We Cover in This Episode: 

  • How to excuse yourself from uncomfortable situations 
  • Why you shouldn’t blame yourself for mistakes that aren’t your fault 
  • Charging more when you’re asked to do more 
  • Clearly communicating additional fees 
  • The importance of setting time frames 
  • Why you need a letter of agreement 
  • How to prevent a job from dragging on
  • Why standing your ground will pay off 
  • How to fulfill a project when your client won’t make a decision or purchase
  • Standing up for yourself without creating drama 
  • Saying no to clients who aren’t the right fit for you

The longer you spend in this industry, the easier it will be to identify red flags and turn down clients who aren’t a good fit for you, so if you feel like you’ve been dealing with a lot of challenging clients, don’t be discouraged; it won’t always be this way. 

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Other Episodes You’ll Enjoy:

Episode 30: The Danger of Throwing Out Design Fee Numbers

Episode 31: Boundaries and You

Episode 32: Mistakes You Don’t Want to Make Working With Contractors

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