No Time for Small Stuff
Today I want to discuss what to do when past clients call you with small jobs that will only require a few hours of your time.
A designer recently asked about this situation because it was wreaking havoc on the big jobs she’s already committed to. She values her past clients and is grateful for the work, but she can’t take on these small jobs and needs to know what to do so she doesn’t jeopardize those relationships.
So, what do you do?
When this situation arises, I speak with the client and politely explain that things have taken off with my business and that it is a very exciting but busy time. I explain that I’ve had to establish a minimum design fee of $1500 for anything new that I take on because of the growth I’ve experienced.
I express concern that the job isn’t large enough to justify the design fee and that I would feel better if there was something else I could help them with that could be included as part of the minimum.
I also suggest that they wait until they have additional items for me to do to make that fee reasonable for the work involved.
Using this strategy can help preserve your relationships with past clients because you don’t have to tell them “no.”
It can also lead to opportunities for more work.
Setting these boundaries lets the client make the decision that works best for them while allowing you to focus on your existing obligations that are more profitable.
This strategy also helps you transition to more high-end clients while creating plenty of time and income.
And when you aren’t swamped with small jobs, you can provide a better service to your clients.
Watch the video above to learn more about this strategy for past clients and small design requests.
If you are interested in learning more about strategies for your business, book a clarity call with one of our coaches.
Until next time, design something beautiful and get paid what you’re worth.
